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Moe -
1 reviews | Active since Nov 2024
19 Dec 2024, 12:17
Fedex SouthAfrica useless courier
Fedex courier personnel is completely stupid. They sent me an email saying the parcel was not delivered because they missed us. How could you miss us when I made sure somebody was home to receive the parcel and furthermore, I even gave the complex security instructions that they too could collect the parcel. And on top of that there is nobody I can contact to help solve this matter. No number for the courier no humber for customer support. How can a customer get hold of anyone inside fedex!?!?
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
19 Dec 2024, 12:33Good day,
Thank you for your review, kindly be advised we spoke to the courier he was there an hour ago they opened the boom gate for him to enter and he knocked several times there was no response.
Delivery will take place again tomorrow and kindly note they are not allowed to wait for more than 5mins at a client's premises.
Regards
Resolutions Desk.
Thank you for your review, kindly be advised we spoke to the courier he was there an hour ago they opened the boom gate for him to enter and he knocked several times there was no response.
Delivery will take place again tomorrow and kindly note they are not allowed to wait for more than 5mins at a client's premises.
Regards
Resolutions Desk.
Fedex Express's reply19 Dec 2024, 12:33
Official
Good day,
Thank you for your review, kindly be advised we spoke to the courier he was there an hour ago they opened the boom gate for him to enter and he knocked several times there was no response.
Delivery will take place again tomorrow and kindly note they are not allowed to wait for more than 5mins at a client's premises.
Regards
Resolutions Desk.
Thank you for your review, kindly be advised we spoke to the courier he was there an hour ago they opened the boom gate for him to enter and he knocked several times there was no response.
Delivery will take place again tomorrow and kindly note they are not allowed to wait for more than 5mins at a client's premises.
Regards
Resolutions Desk.
Fedex Express's replyOfficial
19 Dec 2024, 12:45Good day,
Please be advised the courier did let the security know that they have a delivery from FedEx and was told where they were going, thats how they got to enter the place.
We will not promise that delivery will take place today as couriers have a lot of shipment to be delivered in different place we will try latest will be tomorrow thank you.
Regards.
Resolution Desk
Please be advised the courier did let the security know that they have a delivery from FedEx and was told where they were going, thats how they got to enter the place.
We will not promise that delivery will take place today as couriers have a lot of shipment to be delivered in different place we will try latest will be tomorrow thank you.
Regards.
Resolution Desk
Fedex Express's reply19 Dec 2024, 12:45
Official
Good day,
Please be advised the courier did let the security know that they have a delivery from FedEx and was told where they were going, thats how they got to enter the place.
We will not promise that delivery will take place today as couriers have a lot of shipment to be delivered in different place we will try latest will be tomorrow thank you.
Regards.
Resolution Desk
Please be advised the courier did let the security know that they have a delivery from FedEx and was told where they were going, thats how they got to enter the place.
We will not promise that delivery will take place today as couriers have a lot of shipment to be delivered in different place we will try latest will be tomorrow thank you.
Regards.
Resolution Desk
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Moe -'s updateReviewer Update
19 Dec 2024, 12:55At this point, just do whatever you want. Deliver it tomorrow or today whatever. All I'm saying is this parcel better not get lost.
The first parcel disappeared into thin air. I paid customs in south Africa and then after that no communication. Zero explanation as to why I paid customs for a shipment that didn't even make it into the country. Then I ask for a replacement and a custom refund (which took 10 days instead of the 5 that I was informed about). I have literally been dealing with you guys for over a month now for the same goods.
The first parcel disappeared into thin air. I paid customs in south Africa and then after that no communication. Zero explanation as to why I paid customs for a shipment that didn't even make it into the country. Then I ask for a replacement and a custom refund (which took 10 days instead of the 5 that I was informed about). I have literally been dealing with you guys for over a month now for the same goods.
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Moe -'s update19 Dec 2024, 12:55
Reviewer Update
At this point, just do whatever you want. Deliver it tomorrow or today whatever. All I'm saying is this parcel better not get lost.
The first parcel disappeared into thin air. I paid customs in south Africa and then after that no communication. Zero explanation as to why I paid customs for a shipment that didn't even make it into the country. Then I ask for a replacement and a custom refund (which took 10 days instead of the 5 that I was informed about). I have literally been dealing with you guys for over a month now for the same goods.
The first parcel disappeared into thin air. I paid customs in south Africa and then after that no communication. Zero explanation as to why I paid customs for a shipment that didn't even make it into the country. Then I ask for a replacement and a custom refund (which took 10 days instead of the 5 that I was informed about). I have literally been dealing with you guys for over a month now for the same goods.
Fedex Express's replyOfficial
20 Dec 2024, 12:39Thank you for sharing your experience with FedEx. We truly value your feedback. Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue. We appreciate your patience and understanding. Best regards,Resolution Desk
Fedex Express's reply20 Dec 2024, 12:39
Official
Thank you for sharing your experience with FedEx. We truly value your feedback. Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue. We appreciate your patience and understanding. Best regards,Resolution Desk