1 reviews | Active since Feb 2023
FedEx South Africa - Systematic Failure in Customs Documentation and Support
FedEx has provided one of the most disappointing customer experiences I have encountered in years. As an importer, I am frequently forced to use their services because our overseas suppliers choose them, but the lack of basic operational competence is staggering.
The core issues are:
Missing Documentation: They consistently deliver shipments without the necessary customs documents required to validate payments with SARS.
Non-existent Communication: Emails and queries are systematically ignored. I rarely receive a response on the first attempt; it often takes seven or more follow-ups to get a single reply.
Inadequate Support: The call center agents are either unable to assist or the line simply disconnects mid-conversation.
Reliability and documentation are non-negotiable in international trade. FedEx is failing on both fronts, turning what should be a standard delivery into a days-long administrative nightmare. I would avoid this service at all costs if given the choice.
Best regards,Resolution Desk
Best regards,Resolution Desk
Good day FedEx Clearance Team, I am formally disputing the clearance of the above-mentioned shipment. The parcel was released and delivered without our approval of the SAD500, resulting in a significant declaration error.
- Valuation Error: The Bill of Entry reflects a VAT amount of 2.70, which is incorrect. We hold a commercial invoice and proof of payment to the supplier that contradicts this value.
- Process Failure: FedEx failed to contact us to complete the customs clearance request, depriving us of the opportunity to ensure the declaration was accurate for SARS compliance.
- Correction Requirements: We require an immediate Voucher of Correction (VOC) to reflect the true value of the goods so that we can perform our payment validation with SARS.
- Liability: As this error stems from FedEx’s failure to consult the importer of record, we will not be held liable for any VOC fees or penalties associated with this correction.
Good day FedEx Clearance Team, I am formally disputing the clearance of the above-mentioned shipment. The parcel was released and delivered without our approval of the SAD500, resulting in a significant declaration error.
- Valuation Error: The Bill of Entry reflects a VAT amount of 2.70, which is incorrect. We hold a commercial invoice and proof of payment to the supplier that contradicts this value.
- Process Failure: FedEx failed to contact us to complete the customs clearance request, depriving us of the opportunity to ensure the declaration was accurate for SARS compliance.
- Correction Requirements: We require an immediate Voucher of Correction (VOC) to reflect the true value of the goods so that we can perform our payment validation with SARS.
- Liability: As this error stems from FedEx’s failure to consult the importer of record, we will not be held liable for any VOC fees or penalties associated with this correction.