FedEx South Africa ****** shipment Bad Service

Urgent ❗️❗️Please can someone at Head office contact me. My shipment from China arrived at your Boksburg branch only to have one parcel delivered and one not, I was informed only when I called in to enquire that it was ****** from the premises, there was a ******* at the Boksburg branch. All I was given is a case number and I am left to handle a claim by myself, your service centre Agent just says I need to log a claim at FedEx China, My supplier in China says the FedEx there will not compensate me as they said this took place in South Africa. No formal claim process in writing and no one is replying to my emails .

I want to be reimbursed immediately!! I am the client who has paid for this shipment including my customs duty and this is the service I receive