Fedex South Africa *******ly not processing refunds due

Fedex SA quoted on a shipment if molecular sieves ex China to South Africa under Quote ID ***. I did not have a Fedex account at the time and therefore had to pay cash upfront. I paid for the shipment on the 22nd of August 2023 and created the waybill which was forwarded to the supplier for the collection. After numerous emails to Fedex over many days, I was then informed that the samples were of a chemical nature and unless the supplier is on the Chinese grey list and has a TNT account then Fedex are unable to collect the cargo. This was not information they had advised me of at time of quoting and despite the supplier having a Fedex account, we could not effect the shipment as they did not have a TNT account - words fail me. The crux is that it has been almost two months and I have still not been refunded the amount of R2062.52 which I paid upfront and I have had to refund my customer and lost the shipment. It is highly ******* and ********* to not process a refund for a service which was not performed.