FEDEX South Africa - Huge delays and No Support from Clearance Agents

I needed to get a bag with personal sports goods shipped from the UK to South Africa. FEDEX indicated they would have it in South Africa within 8 days - this I thought was great. The bag weighs 28kg and is filled with Paraglider equipment. The parcel was collected on the 16th June in the UK. It went to the distribution point the same day and stayed there till 21st June. Between the 21st June to 26th there is no data on where the package was. It arrives in South Africa on the 27th June. From the 27th June till the 3rd July it has been in Customs. The FEDEX Clearance agents had all documents requested on the 17th of June. Even though they have the documents they keep requesteding them at different occasions, wether it be your ID document, or the inventory list etc. I have made 26 phone calls to FEDEX to find out what are all the ongoing delays and do they need anything more from me. Only twice has the phone been answered. Still, no support from them. I have spoken to the following people via email only, ***, ***. I recieved some responses from Rudy. Nothing from Innocentia - she really did absolutely nothing in terms of support. I will never in my life make use of FEDEX for anything again, I will also tell all my friends that ship items for there business and personal effects about this ongoing terrible experience. DHL = no issues and phones get answered. FEDEX South Africa is an example of what a courier company should not be. Client Support is not part of FEDEX South Africa's service deliverables.