Fedex South Africa Cape Town

I sent my package on the 29th of July. On the 4th of August it arrived in Cape Town South Africa. Meaning it took 6 days to travel almost 12 000 kilometers. Which is great. Now it is the 13th of August, almost 10 days after the package arrived in South Africa, and we have not received an invoice. There’s no answer at the call center. My email was responded to with an automated email telling me that the virus is to be blamed for the delay - yet the package traveled internationally as scheduled.

I need answers, I paid for express service.

I didn’t get it, my business is standing still while you are making money for the service you don’t deliver.