Fedex South Africa an absolute nightmare!!!

What an absolute joke!!!! I have imported medical goods which have entered the Country on 19 November - today 2 weeks later - still not cleared??? Apparently someone at Fedex has used the wrong Customs code. I have been in business for 20 years with the same Customs Code and have been dealing with Fedex for the past 20 years - HOW ON EARTH CAN THE WRONG NUMBER BE USED???? And now because of this myself and the hospital for who the goods are, are being prejudiced. To make things worse it is just impossible to speak to someone. The phone number which I eventually got for a team leader is faulty - when phoning it, it says to phone 1023. The lady who answers the phone cannot transfer me - really an international company???? This is so frustrating - I really hope that someone will now have the decency to phone me in order for this to be resolved.