Fedex - Shocking service

Our business sent a box of fabric samples to our client in Florida USA on 12/05/26. To this day the tracker still shows that it's in Memphis but we were advised by Fedex that the parcel has gone missing and we should log a claim which we done on the 14/07/26. To date we have not received any communication or a refund as promised. Our company ship fabrics to the UK, US & Spain quite often but after this incident we have advised our agent, Rush never to quote using Fedex again. We spent thousands of rands preparing these items for our client in Florida for her roadshow. Because of the misplacement of the parcel our client lost out on lots on business at her roadshow.