WS
Wayne S
1 reviews | Active since Nov 2020
24 Nov 2020, 15:21
Fedex shocking service
I shipped 3 boxes of stock from the Netherlands on the 2nd November 2020 + It is now the 24th Nov and they have still not cleared the stock. Have spoken to 3 different customer service ladies (Anthea/Rosslyn/Ingrid) who promised to put pressure on the clearing agent (Tristan ) who said he had escalated the matter - still nothing. Shocking service from a so called global company....
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Fedex Express's replyOfficial
24 Nov 2020, 15:24Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply24 Nov 2020, 15:24
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
WS
Wayne S's updateReviewer Update
01 Dec 2020, 06:48Hello - STILL waiting for this to be sorted out?? We are now in December and I still don't have my shipment!
WS
Wayne S's update01 Dec 2020, 06:48
Reviewer Update
Hello - STILL waiting for this to be sorted out?? We are now in December and I still don't have my shipment!