FedEx Shipment Failure to Provide Service

I purchased an item online from a UK based store (highly reputable store). They use FedEx to courier parcels to outside countriesat a cost.

My purchase was made on 5 June 2024, the store shipped my parcel on around the 10th of June. Duties were app**** and I paid the fees some time after the 14th of June. Ever since it has been an uphill battle just to receive my parcel.

I have had to send several emails requesting feedback on when my order would be received and I receive very little information back. On 9 July I reveived an email from Emmission Motlhale stating that my "shipment is missing so we have opened a trace from the sender to assist and send a replacement". I sent several follow up mails to this since then and on the 5th of August I saw an email go out to Delile Nkonyane with a screenshot of what I assume is the shipment tracking info with a comment stating "UNDELIVERABLE PACKAGE DESTROYED AT CUSTOMER REQUEST; AUTHORIZED BY: DELILE".

Well... Needless to say I am beyond frustrated and irate. There has been zero assistance from any of the 6 email address that have been copied into this email trail apart from the initial lady who guided me when make the customs payment (Hellen Nkomo). She has been the only individual on this trail trying to get someone involded to assist, but even her colleagues do not appear to care to get this sorted.