FEDEX SERVICE - Unreliable, no bedside manner or accountability.

I was very disappointed by the FedEx process - specifically with regard to FedEx lack of responsibility and reliability The parcels arrived 3x full working days late, with no expected time for delivery and by a very disgruntled employee. The delivery man was angry and made comments that no one out of the three people living in my home was helping him and slammed my second last box down. This of course was not called for and to be frank was unexpected in the middle of a working day without any inclination as to when I could expect to receive the delivery. I wonder if I was alone in the house and had a phone call who would have been able to help this man with the attitude. My mirror that I had carefully wrapped (with cardboard around the edges + reams of bubble wrap) had been smashed, as well as a heirloom pendant that has been broken regardless of my attempts to keep it protected i.e. I had it very carefully placed in a mini velvet bag in between my clothes to ensure it was cushioned. There are also several items missing from my boxes amount to around 500 pounds. I have been in contact with customer services and have since not responded for 2 weeks. This is totally unacceptable