Fedex Service Non Existent!!!!!!

It seems the poor ratings for Fedex are justified. My wife ordered an XBOX One S that was on special at Incredible Connection at the end of May. After paying and "tracking" the parcel on the system, it suddenly showed that there was no more progress (and it was not yet delivered). According to the tracking system there had been an unsuccessful delivery attmept, even though we were both home all day due to COVID-19 lockdown and there is no proof of an attempt to delivery - no slip in post box to say they were here). Upon calling them numerous times (my wife) thereafter and receiving the same feedback each time and not getting through to their call centre most times, it was eventually explained to us that Fedex could not find our parcel any longer and that it was likely "missing/lost". A replacement XBOX would have to be ordered.

Allowing for this to take place and the parcel to be delivered, we are still waiting. After further calls to the call centre, again struggling most times to get through, and speaking to a different person each time (and referencing the system which doesnt seem to update with any notes taken by the previous call centre agent - they never can see what has happened to date), not one of which ever calls back (although the say they will), it seems Fedex STILL doesn't know what is going on. Also, no apology, no appea*****t. The least one would expect from Fedex for losing our parcel is to make some kind of gesture of goodwill, say soorry profusely, maybe pay for the parcel that went missing or give a gift voucher or donation to some charity maybe!!!!!

Call Centre service and Fedex service in general is ABSOLUTLEY PATHETIC!!!!!!!!!!

Cannot believe this company is still in business!!!!!!!