FEDEX service levels are worse than poor

On the 31st of October my aunt sent a package as a gift for my sisters babyshower from America to SA The package had a value of $20 and is actually a low cost value package On the 5th of November the package arrived in SA and was stopped by customs for clearing. Which till today i do not know why as it is a low value package and should have been cleared that way by Fedex On the 7th of November I was informed via SMS that the package was stopped and that i should contact Coral Naidoo. I contacted her immediately because the babyshower were to be held on the 17th of November and we needed the package delivered before then 25hours later on the 8th of November i finally received feedback from Coral saying that I need to provide proof of payment etc. but it stated clearly on the Airwaybill that the information should be gathered from the Sender and not the receiver. After talking to my aunt she sent me a mail on the 9th with how much each item was however stating that some items are second hand and we do not have the POP for these I sent this directly to Coral on the 9th before 5pm On the 12th i had to ask for an update only to get a reply of we submitted the documents and we are waiting. She then informed me that there might be a fine of R1500 because we can not provide POP Keep in mind that the 17th is very near and we want to give the present to my sister Again on the 12th after various mails up and down and Coral not reading we explained that ANY CHARGES is for the sender so she must clear the package even if there is a fine On the 13th i again had to ask for an update and again got a simple answer of we are waiting On the 14th i sent a mail to Coral explaining that i am upset about this package and i wanted an update. I received a mail back on the 15th telling me that she was out of the office the 14th and no one was available to help me. She did not have Out of Office on or anything and worse is she did not hand this over when she knew it was urgent I then asked for her managers email and for her to contact me - which until today has yet to contact me - Wilma Nienaber On the 16th i again had to ask for an update and demanded that a manager phone me as Coral was not doing her job I had a gentleman called Devan call me saying he is Coral's supervisor He then informed me that they only submitted the documentation on the 12th cause their systems were down. They will only be able to get information from customs later and no-one can help I told him that i need his manager who is Wilma Nienaber to call me to discuss Keep in mind that this all happened on the 16th and the babyshower was on the 17th I did not get any feedback or calls or updates from ANYONE at FEDEX and the package was not cleared before the 17th and therefore it was too late to be given as a gift

On the 18th i received a mail from Coral saying how sorry she is for the lack of communication etc but that there is nothing she can do and that customs are requesting a POP. Till today they can not tell me why because this is a low value package and should have been registered that way and should not even have been cleared the way it was.

On the 19th i rep**** to Coral's mail stating that it was far to late for apologies and that they must arrange free delivery of the package to Mussina as they missed the deadline for delivery Again i asked Wilma Nienaber to call me and still nothing On the 20th Coral sent me an update again asking for POP of the package which we do not have On the 23rd Coral advised that there is a fine of R1500 due to us not providing the POP. I then had to explain to her again that the charges must be billed to the sender even though i explained it on the 8th already Only on the 23rd did they proceeded with registering the shipment for clearance. This should have been done long before the 23rd if she knew what she was doing On the 26th Coral asked for my ID to process the entry to customs. I asked her to phone me and on the phone she told me that she is only creating the registration now and that is why she needs my ID I again explained to her that i want Wilma to call me - which she never did On the 30th I had to ask for an update again and again asked for Wilma to call me - still no call Coral informed me that they have paid customs only on the 30th and the release will take place Again this morning 3 Dec i had to ask for an update on the parcel

So it is now nearly (out by 2days) later from when the package arrived in SA and STILL I HAVE NOT RECEIVED IT I have also not received a call from Wilma Nienaber so i wonder if she even works there or not

I WILL NEVER IN MY LIFE USE FEDEX AGAIN AND CORAL NAIDOO DOES NOT KNOW HOW TO DO HER JOB. WILMA IS THE WORST MANAGER AS SHE DOES NOT GET BACK TO HER CLIENTS AT ALL