Fedex service going down the drain

For the 2nd time in a row, my package has clearance issues at the airport. And in all this I never received any form of communication from Fedex, meaning that I am the one who has to do the calling and running around to find out what is happening with my package. Previously my package had duty payment but no one from Fedex bothered to let me know that on time, until my package got delayed due to this. And now a package that was due for delivery tomorrow; does not have a delivery date anymore due to "clearance issues". I know this will lead to my package being late and it is just a matter of how late it is going to be.

I know how efficient Fedex has been in the past but it is scary to see how much the service levels have dropped although the cost of using the service has not. And its sad that one has to resort to screaming to receive the service they have paid for.