Fedex service going down the drain

I am very shocked at the level of service currently offered by Fedex.I am waiting for a shipment from UK that is due for delivery today.And seeing the time passing and shipment status showing that it has been waiting at the airport since Friday for clearance;I decide to call Fedex and i immediately get told that i need to email them my copy of my ID for the shipment to be cleared.I am fuming right now because they knew all along that this package is due today and anyone bother to call or email me in advance to let me know what will be needed for the package to clear?

And funny part is,i receieved a package from the very same company this past Friday and it was delivered without any problems,why now does this one need my ID copy to be cleared?And why did Fedex not get hold of me on time to avoid all these delays?And when is my package going to be delivered now because the delivery date is today?Alot of money is paid to Fedex because they promise high standards if service but this is becoming very questionable.If i did not call in,when was i going to be notified that documents are needed for clearance?This is *********** and it is totally not acceptable!!!!!