RG
Rudolf G
1 reviews | Active since Jan 2010
06 Jan 2024, 22:33
Fedex service getting worse
After two weeks our parcel is still not delivered. Fedex has used all the excuses that a courier Company can use displaying a lack of commitment to customer service and general incompetence beyond belief. I have published a siniilar review of Fedex a year or so ago and if anything they have gotten worse. After 10 years of dealing with them we still get VAT and duty invoices without our VAT number displayed on them.
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Replies (5)0
Replies (5)
Fedex Express's replyOfficial
08 Jan 2024, 12:27Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply08 Jan 2024, 12:27
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
RG
Rudolf G's updateReviewer Update
08 Jan 2024, 21:27Sent to you by email.
RG
Rudolf G's update08 Jan 2024, 21:27
Reviewer Update
Sent to you by email.
Fedex Express's replyOfficial
16 Jan 2024, 10:44.
Fedex Express's reply16 Jan 2024, 10:44
Official
.
RG
Rudolf G's updateReviewer Update
02 Feb 2024, 08:26The Fedex service is definitely getting worse. My parcel from the most recent international shipment is currently stuck at the warehouse for 2 days already because they are unable to produce an invoice for the VAT and duties that I need to pay. They are operating like our Post Office now.
RG
Rudolf G's update02 Feb 2024, 08:26
Reviewer Update
The Fedex service is definitely getting worse. My parcel from the most recent international shipment is currently stuck at the warehouse for 2 days already because they are unable to produce an invoice for the VAT and duties that I need to pay. They are operating like our Post Office now.
Fedex Express's replyOfficial
09 Feb 2024, 16:00.
Fedex Express's reply09 Feb 2024, 16:00
Official
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