JD
Jay D
1 reviews | Active since Feb 2018
02 Oct 2020, 08:33
Fedex SA = total incompetence
A friend had a parcel with Fedex last month and was utterly disappointed. I had a Fedex Express running in April and it was a OK procedure. Tried Fedex again to get me a biological fungicide from the US. Total disaster! I contacted Fedex with UPS on the same morning, Fedex first. UPS delivered the next day... the Express Parcel with Fedex SA is still lying at their facility for over a week.. 20 days since it got send.. and 9 days my Express Parcel is now at the Cape Town location.. not moving an inch, customs long time done 11 days ago.
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Replies (4)
Fedex Express's replyOfficial
02 Oct 2020, 08:38Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply02 Oct 2020, 08:38
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
JD
Jay D's updateReviewer Update
02 Oct 2020, 08:54I paid that LONG time ago:
Transaction Receipt: PAYMENT SUCCESSFUL
Merchant Name: | Fedex Express SA (Pty) Ltd
Description: |
Amount: | 467.39 ZAR
PAYMENT DETAILS:
Date: | 29-Sep-2020
Merchant Reference: | ***
Transaction Reference: | 428D68F8-E5B7-41BF-9140-E55C265D5550
Card Holder Name: | JUERGEN DILLING
Card Number: | 5339 ***X ***X 2056
Card Type: | Mastercard
Wirecard is a secure processor for online card transactions
www.wirecard.co.za
Please do not reply to this email as this mailbox is not monitored and you will not receive a response
Transaction Receipt: PAYMENT SUCCESSFUL
Merchant Name: | Fedex Express SA (Pty) Ltd
Description: |
Amount: | 467.39 ZAR
PAYMENT DETAILS:
Date: | 29-Sep-2020
Merchant Reference: | ***
Transaction Reference: | 428D68F8-E5B7-41BF-9140-E55C265D5550
Card Holder Name: | JUERGEN DILLING
Card Number: | 5339 ***X ***X 2056
Card Type: | Mastercard
Wirecard is a secure processor for online card transactions
www.wirecard.co.za
Please do not reply to this email as this mailbox is not monitored and you will not receive a response
JD
Jay D's update02 Oct 2020, 08:54
Reviewer Update
I paid that LONG time ago:
Transaction Receipt: PAYMENT SUCCESSFUL
Merchant Name: | Fedex Express SA (Pty) Ltd
Description: |
Amount: | 467.39 ZAR
PAYMENT DETAILS:
Date: | 29-Sep-2020
Merchant Reference: | ***
Transaction Reference: | 428D68F8-E5B7-41BF-9140-E55C265D5550
Card Holder Name: | JUERGEN DILLING
Card Number: | 5339 ***X ***X 2056
Card Type: | Mastercard
Wirecard is a secure processor for online card transactions
www.wirecard.co.za
Please do not reply to this email as this mailbox is not monitored and you will not receive a response
Transaction Receipt: PAYMENT SUCCESSFUL
Merchant Name: | Fedex Express SA (Pty) Ltd
Description: |
Amount: | 467.39 ZAR
PAYMENT DETAILS:
Date: | 29-Sep-2020
Merchant Reference: | ***
Transaction Reference: | 428D68F8-E5B7-41BF-9140-E55C265D5550
Card Holder Name: | JUERGEN DILLING
Card Number: | 5339 ***X ***X 2056
Card Type: | Mastercard
Wirecard is a secure processor for online card transactions
www.wirecard.co.za
Please do not reply to this email as this mailbox is not monitored and you will not receive a response
JD
Jay D's updateReviewer Update
02 Oct 2020, 08:59Let me also add.. wasn't Fedex contacting me for the payment, I was looking for the number as on the tracker is nothing. As said, I called in Monday to get the invoice. I called in again on Tuesday to get the invoice.. was promised to get send Monday. The phone system stopped working several time to reach the people.. people cut my line several times during that process too. When I got the invoice, I had to call in again, several times, to reach a person and ask for the Credit Card payment options, which i used right away when I finally got it. And since I paid, there is NOTHING happening.. would have loved to spray my plants.. now I can replant them because of Fedex unable to do their job... not in the best mood. I stick to DHL and UPS.. at least things work on their end.
JD
Jay D's update02 Oct 2020, 08:59
Reviewer Update
Let me also add.. wasn't Fedex contacting me for the payment, I was looking for the number as on the tracker is nothing. As said, I called in Monday to get the invoice. I called in again on Tuesday to get the invoice.. was promised to get send Monday. The phone system stopped working several time to reach the people.. people cut my line several times during that process too. When I got the invoice, I had to call in again, several times, to reach a person and ask for the Credit Card payment options, which i used right away when I finally got it. And since I paid, there is NOTHING happening.. would have loved to spray my plants.. now I can replant them because of Fedex unable to do their job... not in the best mood. I stick to DHL and UPS.. at least things work on their end.
JD
Jay D's updateReviewer Update
02 Oct 2020, 09:19And i get this:
Thank You , System updated and delivery station pre-alerted to proceed with delivery.
Regards, Melanie Goolam | Team Leader Customer Care | FedEx Express South Africa (Pty) Ltd Call Centre Toll-Free: ***| Call Centre: ***11 Moreland Road, Redhill, Durban, 4051 | South Africa | www.fedex.com
In a mannered world with honor and education.. people say sorry when they made a mistake. Ignored my payment on their system for days.. their mistake. And you get a Thank You!
Holy ****.. that is low...
Thank You , System updated and delivery station pre-alerted to proceed with delivery.
Regards, Melanie Goolam | Team Leader Customer Care | FedEx Express South Africa (Pty) Ltd Call Centre Toll-Free: ***| Call Centre: ***11 Moreland Road, Redhill, Durban, 4051 | South Africa | www.fedex.com
In a mannered world with honor and education.. people say sorry when they made a mistake. Ignored my payment on their system for days.. their mistake. And you get a Thank You!
Holy ****.. that is low...
JD
Jay D's update02 Oct 2020, 09:19
Reviewer Update
And i get this:
Thank You , System updated and delivery station pre-alerted to proceed with delivery.
Regards, Melanie Goolam | Team Leader Customer Care | FedEx Express South Africa (Pty) Ltd Call Centre Toll-Free: ***| Call Centre: ***11 Moreland Road, Redhill, Durban, 4051 | South Africa | www.fedex.com
In a mannered world with honor and education.. people say sorry when they made a mistake. Ignored my payment on their system for days.. their mistake. And you get a Thank You!
Holy ****.. that is low...
Thank You , System updated and delivery station pre-alerted to proceed with delivery.
Regards, Melanie Goolam | Team Leader Customer Care | FedEx Express South Africa (Pty) Ltd Call Centre Toll-Free: ***| Call Centre: ***11 Moreland Road, Redhill, Durban, 4051 | South Africa | www.fedex.com
In a mannered world with honor and education.. people say sorry when they made a mistake. Ignored my payment on their system for days.. their mistake. And you get a Thank You!
Holy ****.. that is low...