1 reviews | Active since Aug 2025
FEDEX SA - STILL WITHHOLDING MY REFUND AFTER MONTHS OF EMPTY PROMISES
FedEx South Africa - Still Withholding My Refund After Months of Empty Promises. Complaint: On 05 June 2025, I made a double payment to FedEx for my Shein shipment (Order GSH1UN39600NNGL). I reported it the same day, sent every document requested, and even posted a complaint on HelloPeter to urge action.
Months have passed - no refund, no accountability, only a rep**** of promising action that states like this: From: Martha Molobela Dear Louise, there is no positive feedback from the finance team, we still monitoring for the payment. Although I've sent them an email, I haven't received any feedback yet. Thank you. Kind Regards
then.... this message from the MEISA - ZA Claims that stated: Please be advised that we have escalated this matter to the concerned team. Rest assured we are TRYING OUR BEST to assist you with the refund as soon as possible. We request you to kindly allow us some time while we get back with an update.
The matter of the fact is this email was sent a week ago and I am still waiting for any feedback. I initiated this process on June 5th, and as of today, August 26th the matter remains unresolved.
At this stage, FedEx is not just providing poor service: they are ********ly holding my money. Their 21-day refund promise has long expired, and their complete lack of follow-up borders on consumer *****.
I have been patient and cooperative, yet FedEx SA continues to ignore my rightful claim. A global company of this scale should not treat customers this way - it is both ********* and unacceptable.
I encourage others to think twice before trusting FedEx with their payments or shipments.
Complaint: On 05 June 2025, I accidentally made a double payment to FedEx for my Shein Shipment (Order GSH1UN39600NNGL). I reported this immediately, submitted all requested documents, and followed up multiple times.
FedEx keeps replying with the same line: "We are working on it." Yet weeks turn into months, and still, there is no refund, no timeline, and no proper update.
This is no longer a delay - it is Unacceptable business practice and a clear disregard for consumer rights. A refund that should have taken 21 days has now dragged on for months, with no accountability or urgency from FedEx. I have already sent a Final Demand Letter and given them every opportunity to resolve this matter. I will now escalate this case to the Consumer Goods & Services Ombud (CGSO), the National Consumer Commission (NCC), and Small Claims Court to recover my funds with costs.
FedEx South Africa has shown they cannot be trusted to honour even the simplest of refunds. I strongly warn others to reconsider using this company if they value their money and their time.
Louise Coetzee
Complaint: On 05 June 2025, I accidentally made a double payment to FedEx for my Shein Shipment (Order GSH1UN39600NNGL). I reported this immediately, submitted all requested documents, and followed up multiple times.
FedEx keeps replying with the same line: "We are working on it." Yet weeks turn into months, and still, there is no refund, no timeline, and no proper update.
This is no longer a delay - it is Unacceptable business practice and a clear disregard for consumer rights. A refund that should have taken 21 days has now dragged on for months, with no accountability or urgency from FedEx. I have already sent a Final Demand Letter and given them every opportunity to resolve this matter. I will now escalate this case to the Consumer Goods & Services Ombud (CGSO), the National Consumer Commission (NCC), and Small Claims Court to recover my funds with costs.
FedEx South Africa has shown they cannot be trusted to honour even the simplest of refunds. I strongly warn others to reconsider using this company if they value their money and their time.
Louise Coetzee