Fedex SA is a disgrace to the international Fedex brand.

I have had a parcel come from the USA. Fedex made a mistake on the customs declaration in SA and it was stopped and needed to be corrected. Fair enough some people make mistakes. However that was exactly 1 month ago .

In the interim I have 31 emails of back and forth *******, Numerous phone calls with no final resolution. 2 weeks ago I was told by Coral Naidoo that my parcel has cleared customs and I should await an invoice, which I still do not have as of today. I have emailed asking politely for feedback and resolution, no one replies. I have now started to loose my cool with Fedex and still no one replies with any information. If I am lucky all I get is a notification that my case has been escalated. This company is seriously a bunch of *********** people. I use couriers all the time and will never recommend Fedex South Africa to anyone. This is no understatement -> They are a disgrace to the international brand that Fedex is.

The management in Fedex have been cc'd in emails by customer support and myself, but they dont feel any need to provide feedback or resolution. Coral Naidoo, Wilma Nienabe, Mehrun-Nisa Goolam , Sophie Nkhabelane - > Get off your behinds and sort this matter out. This is no way to treat anyone , let alone a customer. What the hell is going on???