FedEx SA - E-Bay Order
Tracking number ********** 18789. On Wednesday afternoon 24/04/2019 at 14h43pm I received a call from FedEx Customs Liaison JHB to confirm my identity number. Thursday 25/04/2019 I received an email from FedEx SA (Customer Care) that item has been cleared and released from Customs, subsequently scheduled for delivery.
Delivery due date of 24/04/2019 came and went, and I'm still waiting on my clutch kit to be delivered. How long beyond scheduled delivery date and customs clearance does it take for actual delivery to take place? This is unacceptable. Still waiting to hear from FedEx again. Friday - 26/04/2019, package still not delivered.
Helpful (0)
Replies (1)0
Replies (1)
Fedex Express's replyOfficial
26 Apr 2019, 10:45 Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Regards,
Tamryn Collinge
Fedex Express's reply26 Apr 2019, 10:45
Official
Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Regards,
Tamryn Collinge