FedEx ****** me. Never use FedEx for your own safety

I have always had a hard time with FedEx but now they have done it. UPS is by far better. NOW what FedEx has done is sent my parcel back. Easier said then done. Well, when I import s****** parts for the past 12 years I have to explain that it's motorcycle part and they should use the motorcycle parts code. According to law we should not pay vat but what the heck this south africa. With out the code you get charged 25 to 45% vat, with the code 15%. I pay vat in Germany then I pay vat south africa. Ok so I explained to FedEx that they should please use the motorcycle import code. After many years of using this code they point black refuse. Sars won't accept it, kla. So I told them it will take me a few days for the rest of the money to clear and I will pay them. My parcel R6400 includes shipping (R1600 shipping) vat R1200 now. That's very expensive. Money clears and I pay FedEx morning and 5 hours later a get mail, don't pay we sent your parcel back. This best part, my supplier sip s******shop recon if they send the parcel I just have to pay again, not a problem. Hahaha!!! Please send that bill to the person that returned the parcel. This been going on for the past month where I can't finish a job and I have to explain to my client. Now what now. They say the small business is the future but where can any business make money with people like FedEx and 25+% vat. If your product to expensive nobody going to buy it. Now not to mess up my reputation I have to bust out another R1600. Sure there will be more expenses. If you own a small business in South Africa you are a tampon. After all this trouble I won't be making money but in fact thanks to FedEx I will be looser. My advice after importing for over 12 years. Use any other company but don't use FedEx. With FedEx you a positive looser. Does FedEx really care about there clients? Only reason I use FedEx to cut cost as they were the cheapest way to get my parcel here in 6 days. I bought the parcel on the 18th January and we are on 10th of February with my parcel in Germany. FedEx must contact me. I have already paid for my parcel I can't pay again. Now there is a massive delay.