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Carl C
1 reviews | Active since Feb 2012
13 Jul 2021, 13:29
FedEx Refuses to Stop Sending Spam Emails
Why does FedEx refuse to stop sending me spam emails??? Their unsubscribe link takes you to a page where you are expected to create a profile, log in and then manage your preferences. Complaints to their marketing department result in an instruction to log in and create a profile etc etc. Person who responded didn't even have the courtesy to provide their name. Just signed it FedEx Marketing. Surely this isn't in line with POPIA?
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Replies (3)
Fedex Express's replyOfficial
13 Jul 2021, 14:05Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply13 Jul 2021, 14:05
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
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Carl C's updateReviewer Update
13 Jul 2021, 17:19Someone did indeed contact me Melanie. Gave me a song and dance about how I need to provide all my information including physical addresses etc before I will be allowed to opt out of email communication from you people. Why is it that NOBODY else requires all my information when I wish to unsubscribe? How hard can it be to remove my email address from your database??? And why must I do it? I never wanted your marketing bs in the first place.
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Carl C's update13 Jul 2021, 17:19
Reviewer Update
Someone did indeed contact me Melanie. Gave me a song and dance about how I need to provide all my information including physical addresses etc before I will be allowed to opt out of email communication from you people. Why is it that NOBODY else requires all my information when I wish to unsubscribe? How hard can it be to remove my email address from your database??? And why must I do it? I never wanted your marketing bs in the first place.
Fedex Express's replyOfficial
13 Jul 2021, 23:04Dear Carl thank you for the review. We have the IT team removing your details from the customer base and you will not get any further updates. Kind regards Leigh
Fedex Express's reply13 Jul 2021, 23:04
Official
Dear Carl thank you for the review. We have the IT team removing your details from the customer base and you will not get any further updates. Kind regards Leigh