FedEx refuses to pay what they owe me

I am writing to express my frustration with FedEx regarding a delayed refund for an overpayment of R2088 made on 5 August 2025 for a shipment. Despite providing proof of payment and my bank account details as requested, I have not received my refund of R811.25 (the difference between the overpaid R2088 and the correct amount of R1276.75) nearly a month later, nor have I received any clear explanation for the delay.

On 5 August 2025, I received an email from FedEx containing a zip folder with various invoices listing different amounts. I mistakenly assumed the highest amount, R2088, was the correct amount for customs and paid it via EFT. The next day, 6 August 2025, I received another email stating the correct amount was R1276.75. I promptly reforwarded proof of my R2088 payment to FedEx. An agent called me, politely explaining that I had overpaid and was due a refund. My package was delivered, and all other processes were handled correctly, but the refund issue remains unresolved.

Despite providing my bank account details as requested, FedEx has not processed the refund of R811.25. I am deeply frustrated by the lack of communication and the delay from such a large, reputable company. If FedEx is unable or unwilling to issue the refund, they should clearly state this and provide a reason, rather than leaving me in the dark.

I request that FedEx urgently process my refund and provide an explanation for the delay. This experience has been highly disappointing, and I hope HelloPeter can assist in resolving this matter.