JT
Johan T
1 reviews | Active since Apr 2010
01 Jun 2022, 16:36
Fedex Refunds
I am a new customer to Fedex, added credit card details on their system and 2 packages amounting to ±R 8000 courier fees deducted and the packages was not shipped due to restrictions in country where it needed to go to. Fedex deducted these funds almost 4 weeks ago and after spending numerous hours trying to get the refund sorted no one is responding to emails in a timely matter. Sometimes it takes 4 days between responses where I received response, "please assist customer with refund" but nothing happens.
Helpful (0)
Replies (5)0
Replies (5)
Fedex Express's replyOfficial
01 Jun 2022, 16:52Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Best regards,
Fedex Express's reply01 Jun 2022, 16:52
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Best regards,
JT
Johan T's updateReviewer Update
13 Jun 2022, 11:46It is 13 Days Later Fedex!!!, 41 Days Later after refund Query Logged and Still Nothing. If I could have rated Fedex 0 I would but 1 star is the poorest rating unfortunately!!!
JT
Johan T's update13 Jun 2022, 11:46
Reviewer Update
It is 13 Days Later Fedex!!!, 41 Days Later after refund Query Logged and Still Nothing. If I could have rated Fedex 0 I would but 1 star is the poorest rating unfortunately!!!
Fedex Express's replyOfficial
17 Jun 2022, 12:18Thank you for your update, we will look into the case and revert today with an update Kind regards
Best regards,
Fedex Express's reply17 Jun 2022, 12:18
Official
Thank you for your update, we will look into the case and revert today with an update Kind regards
Best regards,
JT
Johan T's updateReviewer Update
19 Jun 2022, 18:12Well I received no update. Seems your team refunds does not exist and followups as promised is also non existing. Cannot believe this poor service from Fedex.
JT
Johan T's update19 Jun 2022, 18:12
Reviewer Update
Well I received no update. Seems your team refunds does not exist and followups as promised is also non existing. Cannot believe this poor service from Fedex.
Fedex Express's replyOfficial
04 Nov 2022, 14:38Dear Valued customer.
We apologize your experience has been less than satisfactory.
We will ensure the service is improved to prevent this occurrence moving forward.
Regards
Resolution desk.
We apologize your experience has been less than satisfactory.
We will ensure the service is improved to prevent this occurrence moving forward.
Regards
Resolution desk.
Best regards,
Fedex Express's reply04 Nov 2022, 14:38
Official
Dear Valued customer.
We apologize your experience has been less than satisfactory.
We will ensure the service is improved to prevent this occurrence moving forward.
Regards
Resolution desk.
We apologize your experience has been less than satisfactory.
We will ensure the service is improved to prevent this occurrence moving forward.
Regards
Resolution desk.
Best regards,