Fedex really?

Really frustrated with its customer service on custom clearance.

I ordered a birthday gift from US and arrived in Cape Town on 21 Oct. After almost two days of arrival I received a phone call to confirm my personal detail on my good. Cool. That was fine. Then I received an email saying that i had to pay custom duty and tax within two days and it was R2000. My gift is worth of R2600. WHAT THE F@???????? NO WHERE ON SARS AND FEDEX WEBSITE STATED THAT I HAD TO PAY 40% OF CUSTOM DUTY ?!?! Fedex, if you want to escalate your level of customer service, you must explain these things clearly on your website. I wasn’t expecting this much and you **** me to pay within 2 days!?!! Really.

After I paid the custom duty and tax, I also asked one of your member how long the delivery would take from now on. He emailed me back saying your good will be delayed because of the custom clearance process. WHAT?! I know this already I check my shipping status every hour SINCE THE PERSON’s BIRTHDAY IS TOMORROW. All I am asking is how long it will take to get out of that flipping Burmuda triangle, and I am pretty sure you can give me an approximate days based on your experiences?!!!

Now It has been 10 days since I paid for custom duty and why the hell is it taking so long!?!! I have seen other service provider like DHL gets their hands on to be professional on this custom clearance issue and I feel like Fedex has no interest or whatsoever.