FedEx rated worst courier company. Now I know why.

I was following a package coming from the US. Took a few days to get to Dubai... then got stuck for 5 days. Took 3 days once dispatched from Dubai, to show in Joburg. Arrived 7 July. Now it’s 15 July.

I asked the website’s Customer Support on 10 July if they could let me know where the package was and why taking so long. On 11 July I get a very weird email demanding a VAT number and importers code. And if they don’t hear from my 3 days the package will be sent to the “Customs State warehouse” where storage charges will occur, and the package destroyed in 90 days.

Basically a threat! Hang on. I’m paying for the service. Over US$70. I order was an economy service. But even your website says it’s 5 to 10 days. And I get a threat! No phone call. No sorry.

That was the rudest ‘first contact’ I have ever had from a courier.

FedEx are meant to be doing me a service! And Fedex have turned it into a warning for some reason! Like I’ve done something wrong.

There was no response or apology in reply to my Customer Support message about the package getting held up in Dubai, and then in JHB.

To date (now 15 July) no reply: 1. If they received my email so they don’t send to the warehouse, or destroy my package. 2. Why it’s taken so long 3. Deliver the package

I usually use DHL. And thought I’d give Fedex a try. I just don’t think Fedex is geared up to service South Africa. And a quick search will confirm they are rated worst.