FEDEX - PRIORITY COURIER SERVICE NOT WORTH THE MONEY

This Company sucks in South Africa. My import was already lost 2 times using Fedex.Luckily the one parcel was found after 2 weeks. The Biggest problem i have with them is their response time to customers.I pay for priority courier service but never gets the packages close in the time they promise. I contacted them every time when I saw something was not correct with the tracking and they take ages to come back to the customer. The other problem I have is when getting samples from suppliers. They simply do not want to process it. I received a sample and it arrived in South Africa on Friday 17 September. I got a sms that I should email Phembile Malembe with my import number. I did it when i got the sms. Saturday emailed again and waited for a response from Phembile Malembe. Did not get any. Monday she contacted me and said she wants a invoice. I explained that there is only a proforma because i did not buy anything. She the send me an email and said I will then have to wait for customs. Today is Tuesday evening 21 September and she is not responding to emails. I takes 3 days from France to South Africa and now already six days in South Africa and I did not receive anything yet. The Suppliers in European companies is now starting to warn against using fedex and is asking us to use UPL. I would encourage other companies also to start using UPL. Their standard shipping is costing the same as fedex priority but you will get it faster than fedex. Thanks to employees like Phembile Malembe wo do not want to treat the customers with respect Fedex will not see me again