FedEx poor service

Item: Fedex Express
Rating: 1
Author: Roelof W

For anybody wanting to make use of FedEx service, try and phone them first and see if you can get hold of anybody. Absolutely a shame that a once reliable company is just as good as SAPO now. Rather use DHL. My parcel is stuck at Midrand branch, cannot get hold of anybody and only get automated response from emails. P.s. Leigh dont even bother with your replies...just as automated as the FeDex emails. Roelof ***

Helpful (0)

Replies (3)

Fedex Express's replyOfficial

01 Jul 2020, 15:13

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh

Best regards,

Fedex Express's reply01 Jul 2020, 15:13

Official

Best regards,

Roelof W's updateReviewer Update

03 Jul 2020, 10:45

Leigh immediately contacted me after i placed the review on Hello Peter and helped me with allocating my parcel. If i could delete my previous review i would.
Thank you Leigh for explaining the situation and assisting me. Appreciated.
Roelof.

Roelof W's update03 Jul 2020, 10:45

Reviewer Update

Fedex Express's replyOfficial

30 Jun 2021, 13:07

Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***

Best regards,

Fedex Express's reply30 Jun 2021, 13:07

Official

Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***

Best regards,