FEDEX POOR POOR POOR SERVICE

Document Sent from USA on the 24 th of June to arrive in SA on the 27 th. No value added as this a single sheet of paper. Fedex however decide that it must go through Custom as according to them it has a value of R2000. Which is not the value but the freight cost of 146 America dollars. On Friday I spoke to 2 people, one a lady by the name of Julia who confirmed that it was a mistake and under took to get the document lifted at Custom and delivered to me on Friday. She promised to give me an update later on Friday. About 16h30 i phoned again and was told that she already left for the weekend. The guy, unfortunately I did not ask his name again apologized and said that he will get the document released and send the same day, which was Friday. This morning when I phoned I was told that it is still at Custom due to the value which was declare. No returned xalls. I phoned about 12h30 today and was told it is now released and I will have it tomorrow. I again asked why it was send to Custom only to hear the value story. I AM in posession of a copy of the waybill which stipulates that NO value was added to the envelope.