NM
Neville M
1 reviews | Active since Jul 2025
22 Jul 2025, 21:39
Fedex Poor Customer Service
Very disappointing poor service from Fedex, my shipment landed on the 16/07/2025 And was scheduled for delivery on 22/07/2025 i paid all the fees shipping & Customs & taxes. They asked about the clear description which is already attached on the Invoice including HS Codes yet no communication from them about my delivery. I'm running a store with no stock. My customers are coming for their orders and there is nothing all because someone is not doing their Job at FEDEX.
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
23 Jul 2025, 08:10Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply23 Jul 2025, 08:10
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's replyOfficial
23 Jul 2025, 15:18Dear Neville,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution des
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution des
Fedex Express's reply23 Jul 2025, 15:18
Official
Dear Neville,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution des
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution des
NM
Neville M's updateReviewer Update
26 Jul 2025, 12:55Thank you for quick response and action, My query was solved and i hope would work smoothly together going forward
Regards
Nev
Regards
Nev
NM
Neville M's update26 Jul 2025, 12:55
Reviewer Update
Thank you for quick response and action, My query was solved and i hope would work smoothly together going forward
Regards
Nev
Regards
Nev
Fedex Express's replyOfficial
28 Jul 2025, 09:00Thank you so much Neville
Fedex Express's reply28 Jul 2025, 09:00
Official
Thank you so much Neville