JZ
Jason Z
1 reviews | Active since Sept 2021
29 Sept 2021, 14:01
Fedex point of contact
I've been asked to contact Michelle Potgieter at Fedex to pay my customs charges, so that my goods can be cleared. In this SMS, no contact number has been provided, nor does the provided link work. All contact numbers provided on the internet work, but you have decided to hang up on all customers no matter what option they decide to select. Call me a ****, but it's as if you do not want to be contacted. Please can you provide me with a solution.
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Fedex Express's replyOfficial
29 Sept 2021, 14:13Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. RegardsValdemiro Macome
Fedex Express's reply29 Sept 2021, 14:13
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. RegardsValdemiro Macome
JZ
Jason Z's updateReviewer Update
08 Oct 2021, 14:12Thank you Fedex for having dealt with this issue in a swift manner.
Valdemiro was the person who contacted me within 20min of my post. He assisted me on my customs issue from start to finish. Thank you.
The phone lines/operating service have also been restored.
Always appreciated when a wrong can be made right. Well done.
Jason
Valdemiro was the person who contacted me within 20min of my post. He assisted me on my customs issue from start to finish. Thank you.
The phone lines/operating service have also been restored.
Always appreciated when a wrong can be made right. Well done.
Jason
JZ
Jason Z's update08 Oct 2021, 14:12
Reviewer Update
Thank you Fedex for having dealt with this issue in a swift manner.
Valdemiro was the person who contacted me within 20min of my post. He assisted me on my customs issue from start to finish. Thank you.
The phone lines/operating service have also been restored.
Always appreciated when a wrong can be made right. Well done.
Jason
Valdemiro was the person who contacted me within 20min of my post. He assisted me on my customs issue from start to finish. Thank you.
The phone lines/operating service have also been restored.
Always appreciated when a wrong can be made right. Well done.
Jason