JK
Jo K
1 reviews | Active since Nov 2021
15 Nov 2021, 21:47
FedEx please look for my document, I didn’t pay you to lose it!
I am thoroughly disappointed with FedEx. A friend sent a document from Lagos to Cape Town on the 18th of October (tracking number: ***44), and until now the document is nowhere to be found. Worse still, the customer care agents in Cape Town tell me different stories each time I call. One of them even made me wait for so long on the phone and eventually hung up on me. This is frustrating to say the least, particularly because I need the document to proceed with an application.
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Fedex Express's replyOfficial
15 Nov 2021, 21:51Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Kind regards leigh
Fedex Express's reply15 Nov 2021, 21:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Kind regards leigh