FedEx pathetic service, cannot get packages cleared from Customs.

FedEx has the worst service ever, I imported some parts from the US and the order was sent as 2 packages. The first packages was cleared and delivered, the second package has now been stuck for 42 day's at customs, after about 20 calls to FedEx customer support and 25 emails with no response on the progress I eventually got hold of the Clearance Operations manager - Sanjeen Lutchman even contacting him I still cannot get my package clear. The problem is that FedEx somehow cannot explain to SARS that 1 order was shipped as 2 packages and are now expecting me to pay a penalty of R 2400 for a package that is worth less than R450. After disputing this the Clearance Operations Manager from FedEx told me the following "We can try to dispute this, but am worries it will take much longer and we not sure what the outcome will be. Emplaning to SARS is an extremely difficult exercise"

This is a global courier company and a service a paid for, how can they give me a response like this?

So please be very careful when shipping with FedEx seems like there policy is that it is to difficult to resolve problems on there clearing of packages.