Fedex Pathetic service at Best

If there was a Zero Star. that is what i would have given them, what a pathetic service.

we brought in a Parcel via them which it happened that the Parcel ended up in the state wearhouse.

We have been tring to communicate with them for the past 2 weeks to get the parcel, everyone thy tell you that the parcel was release by customs when you ask them where is it then, you are told it is in a state wearhouse. How do you get it out of state wearhouse, that is where now everyones head is spinning with no knowlegde.

today i drove to their offices. at the gate the securirty guards tells you that you cant enter if you dont have an appointment like why are people habve to be in offices if you call them you go to the call centre. if you go their offices you are told that first go to the parcel gate before you can go in,

i evenetually managed to get in and i spoke to a gentlement by the name of SAKHUMUZI NGUZA, whom I believe he tried his best but my mistake was to leave their offices without a Note that gives me a right to go collect the goods myself.

He spoke to someone called WATSON THAMSANQA MPONDO. I swaer Watson doesnt know what hes doing or he doesnt care about his Job or the task of his Job.

This same Watson is the one that the call centre people told me hes dealing with my matter. Watson Ndini wakhona does not do anything. I guess he is drinking company tea and moves around without doing anything for a Day.

after I left their Boksburg office Watson promised to give me a call or send the Quotation of the storage fees and penalties to be charged by the state. at 17h05 as I am writting. I have not received anything from watson.

his Direct Line which is ***. the bosses can call that line. it is never answered at all. so why must Watson be given Direct lines and emails if they dont know how to use the Equipments that they are provided.

Yestersday afternoon around 18h00 we spoke to a lady as well who we think is seniour at Fedex and she also promised that all will be resolved and she will give us a call tomorrow morning which was supposed to be today. kuphi La. She has also vanished throgh thin air.

Who ever is in charge of Service delivery needs to look at the conduct of these people very closely because they are killing the business. I dont think anyone should attempt to use Fedex Express South Africa because Wow they know how to frustrate a Human being shame.