RM
Rosemary M
1 reviews | Active since Nov 2023
28 Nov 2024, 19:00
Fedex pathetic customer service
I'm highly disgusted by the level of services I've gotten from your clearance consultant, Ruth Moyo. My Shein order has been at that warehouse for nearly a month now. I have sent her all the documents that she needs, I am still waiting for the invoice for the taxes and rates so I can make a payment . Ruth has no customer service etiquette. She doesn't reply to emails. Note, I will be leaving cape town soon and I will be ****ed if I don't get my items delivered when I made the delivery in time
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Fedex Express's replyOfficial
29 Nov 2024, 07:59Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply29 Nov 2024, 07:59
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
RM
Rosemary M's updateReviewer Update
02 Dec 2024, 14:38Can I get the escalation email for fedex south Africa. I am not getting any response from anyone
RM
Rosemary M's update02 Dec 2024, 14:38
Reviewer Update
Can I get the escalation email for fedex south Africa. I am not getting any response from anyone
Fedex Express's replyOfficial
02 Dec 2024, 15:12We sincerely apologize for the frustration and inconvenience you have experienced regarding the handling of your Shein order
Please know that the matter has been escalated to the senior management team in the Stops Department to expedite the release of your shipment from customs. Additionally, we have made a request for a senior team member to contact you directly with an update on your shipment.
We take your feedback seriously, and will ensure that the service issues with Ruth Moyo are addressed to improve customer service moving forward.
Best regards.
Please know that the matter has been escalated to the senior management team in the Stops Department to expedite the release of your shipment from customs. Additionally, we have made a request for a senior team member to contact you directly with an update on your shipment.
We take your feedback seriously, and will ensure that the service issues with Ruth Moyo are addressed to improve customer service moving forward.
Best regards.
Fedex Express's reply02 Dec 2024, 15:12
Official
We sincerely apologize for the frustration and inconvenience you have experienced regarding the handling of your Shein order
Please know that the matter has been escalated to the senior management team in the Stops Department to expedite the release of your shipment from customs. Additionally, we have made a request for a senior team member to contact you directly with an update on your shipment.
We take your feedback seriously, and will ensure that the service issues with Ruth Moyo are addressed to improve customer service moving forward.
Best regards.
Please know that the matter has been escalated to the senior management team in the Stops Department to expedite the release of your shipment from customs. Additionally, we have made a request for a senior team member to contact you directly with an update on your shipment.
We take your feedback seriously, and will ensure that the service issues with Ruth Moyo are addressed to improve customer service moving forward.
Best regards.