FedEx offers shoddy service in SA
I had a sample sent from the US from the city of Denver, Colorado 10 days ago. Was given tracking # ***. To date I have had all sorts of excuses for non delivery on this ‘Priority International” parcel. First, they needed my Import Control code, I provided it. Then they wanted customs duty, for a sample, we paid, the sender paid. I still DONT have my parcel. Add insult to injury, they dont provide a local number to lodge your complaints to. FedEx sucks!
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Replies (4)
Fedex Express's replyOfficial
23 Jun 2021, 13:03Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply23 Jun 2021, 13:03
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
's updateReviewer Update
23 Jun 2021, 13:21My mobile numbers are here *** and ***. I am available all working hours..This is simply unacceptable. MY address is 99 Riverside Road, Glen Athol, 2090 Sandton
's update23 Jun 2021, 13:21
Reviewer Update
My mobile numbers are here *** and ***. I am available all working hours..This is simply unacceptable. MY address is 99 Riverside Road, Glen Athol, 2090 Sandton
Fedex Express's replyOfficial
23 Jun 2021, 14:00Dear Terry thank you for speaking to me. the shipment is out on delivery Trip Sheet | 2021/06/23 13:32:28 | CORP\***
Fedex Express's reply23 Jun 2021, 14:00
Official
Dear Terry thank you for speaking to me. the shipment is out on delivery Trip Sheet | 2021/06/23 13:32:28 | CORP\***
Fedex Express's replyOfficial
24 Jun 2021, 10:54Dear Terry, thank you for your patience and for allowing FedEx the opportunity to investigate and implement corrective action. The shipment was delivered yesterday afternoon. Kind regards Leigh
Fedex Express's reply24 Jun 2021, 10:54
Official
Dear Terry, thank you for your patience and for allowing FedEx the opportunity to investigate and implement corrective action. The shipment was delivered yesterday afternoon. Kind regards Leigh