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Neepo D

1 reviews | Active since Nov 2021

18 May 2022, 15:07

FEDEX NOT DELIVERING MY SHIPMENT AND NO UPDATE PROVIDED

I'm beyond frustrated with FedEx, to say the least. My shipment was shipped via FedEx from the States on 18 April 2022. I received my first communication via email from Innocentia Sithebe to provide the necessary documents (commercial invoice and my ID) on the 20th of April which I sent immediately as I could. On the 3rd of May Innocentia sent another email requesting of import permit which I furnished, I then received an invoice from FedEx import collection which I paid immediately as it was requested. As of today, my package status was last updated on the 4th of May . I have been calling the customer care tirelessly for a good 2 weeks now and unfortunately, the agents had no remote grasp to provide me with the whereabouts of my shipment. I was **** to by the agents as they promised my package was to be delivered. CAN I GET MY PACKAGE DELIVERED TO ME !!!

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Replies (3)
ND
Neepo D's update18 May 2022, 22:06
Reviewer Update
Kindly call me on my mobile number: *** tomorrow between working hours ,I’ll gladly take your call .

Thank you
ND
Neepo D's update19 May 2022, 13:00
Reviewer Update
I just received a call today from Nqulelwa who by the way is the first-ever person to call me back from Fedex .In your case of investigation kindly help in providing answers as to why is my shipment in a State warehouse? I provided all the required documents including the itac permit and made payment to FedEx Import Tax Cash Collections from the invoice they sent. All of these submissions were done timely. According to your shipment procedures for moving shipments to the State warehouse, it states that shipment that is unclaimed or documents not submitted within the prescribed days can be moved to the State warehouse but that is not my case. I also need Innocentia Sithebe to be investigated as she was the clearance agent who handled my shipment. Please request to see all the email trail I sent today to Nqulelwa Makasi to support my cause. Alternatively, provide me with your email address because I'm VERY DISTURBED RIGHT NOW ...
ND
Neepo D's update24 May 2022, 12:09
Reviewer Update
Good day Lunga

I have been patiently waiting on the progress of the escalation done last week the 19th of May 2022. Kindly provide me with your findings.
thank you.