LM
Lebogang M
1 reviews | Active since Sept 2016
12 Mar 2022, 08:00
Fedex not delivering my package
I was expecting a package from Hong Kong. The package arrived and I was called to pay the customs duty which I did on the 3rd March. Package was expected before the weekend and till today I have not received it.I have been calling the customer care Center daily, the phone is either cut or they promise to call me back but never do. It’s Saturday the 12th and I have not received my package , nor a call back from fedex. the online update is also not updated. I’m really ****ed off because it means fedex employs ******* . I want my package
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Replies (4)
Fedex Express's replyOfficial
12 Mar 2022, 08:13Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Fedex Express's reply12 Mar 2022, 08:13
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
LM
Lebogang M's updateReviewer Update
14 Mar 2022, 21:06It’s sad that all they did was send me an email and called me at 7 am. By close of business there was no update. Furthermore the tracking history is still not updated, last update was 3 March , 11days later.I’m fed up, I contacted the company in Hong Kong and they say they are not liable. You better pay me for my loss or get the parcel.It just can’t grow legs and disappear, this is a theft case.
LM
Lebogang M's update14 Mar 2022, 21:06
Reviewer Update
It’s sad that all they did was send me an email and called me at 7 am. By close of business there was no update. Furthermore the tracking history is still not updated, last update was 3 March , 11days later.I’m fed up, I contacted the company in Hong Kong and they say they are not liable. You better pay me for my loss or get the parcel.It just can’t grow legs and disappear, this is a theft case.
LM
Lebogang M's updateReviewer Update
15 Mar 2022, 22:05I got a call from FedEx and again they asked me if I had not received my parcel .Clearly their systems should be able to update them.I’m fed up now 🤬🤬🤬They will call you but do not have resolutions.
LM
Lebogang M's update15 Mar 2022, 22:05
Reviewer Update
I got a call from FedEx and again they asked me if I had not received my parcel .Clearly their systems should be able to update them.I’m fed up now 🤬🤬🤬They will call you but do not have resolutions.
LM
Lebogang M's updateReviewer Update
17 Mar 2022, 10:27Who must pay for the replacement?you are supposed to contact them and pay for that item
LM
Lebogang M's update17 Mar 2022, 10:27
Reviewer Update
Who must pay for the replacement?you are supposed to contact them and pay for that item