WM
Wilhelm M
1 reviews | Active since Jun 2012
06 Feb 2020, 17:56
Fedex not clearing a package timeously.
Shipment not being cleared at customs. Arrived from the US in SA on 02/02/2020. Website is saying Clearance Delay, shipment required importer's registration/identification number for clearance. Phoned Fedex on 03/02/2020, provided the information required. No effort made to clear the package. Phoned them daily, promised to have their clearing dept phone me back, but nobody did. I ordered a similar shipment from the US through UPS on the same day - no problem was delivered on 05/02/2020. The frustration is that Fedex is not updating me on the status of what is happening.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
06 Feb 2020, 17:59Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Best regards,
Fedex Express's reply06 Feb 2020, 17:59
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Best regards,
WM
Wilhelm M's updateReviewer Update
07 Feb 2020, 15:12Thank you Leigh for phoning me on 06/02/2020 after hours and explaining the situation. I appreciate the candid feedback and will make use of Fedex again in future. After your intervention, my package was delivered on 07/02/2020.
WM
Wilhelm M's update07 Feb 2020, 15:12
Reviewer Update
Thank you Leigh for phoning me on 06/02/2020 after hours and explaining the situation. I appreciate the candid feedback and will make use of Fedex again in future. After your intervention, my package was delivered on 07/02/2020.
Fedex Express's replyOfficial
30 Jun 2021, 13:11Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 13:11
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,