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Moe -

1 reviews | Active since Nov 2024

24 Nov 2024, 13:51

FedEx Nonsense

FedEx is a useless company. Very unprofessional team and service. No email response, no phone number to speak to a human being only get to talk to robots. When someone does finally reply the emails, the responses are useless. I have provided them description, content, etc plus invoice proof, plus duties payment proof, and more. Still no update about my parcel. They send email to say they will deliver parcel on Nov 20, and nothing. In this competitive business environment, with DHL providing such excellent services and so many other courier companies, FedEx is approaching bankruptcy with this kind of customer service and unprofessionalism. Stupid company. The South African fedex service is pure s***!

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Replies (4)
Fedex Express
Fedex Express's reply24 Nov 2024, 16:39
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will contact you to resolve this as soon as possible. I trust this is in order.
 
Regards
Resolution desk

M-
Moe -'s update25 Nov 2024, 19:53
Reviewer Update
Now FedEx rep**** with unclear instructions as to what I must do. They say they are declaring my shipment as lost in transit. If it was still in transit, why did I pay duties in South Africa? Plus they say the UL branch has not yielded results about my parcel. How can there be no record of a parcel I’ve already paid duties for. And when I reply to their email asking for more explanation and clarity on what I’m supposed to do, they now ignore the emails.
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Moe -'s update25 Nov 2024, 19:55
Reviewer Update
UK*
Fedex Express
Fedex Express's reply26 Nov 2024, 09:07
Official
We apologize for the inconvenience you’ve encountered and understand your frustration. Please be assured that we are committed to addressing this matter as a priority.Kindly allow us to thoroughly review your query and implement a suitable solution. We are dedicated to resolving your concerns and ensuring a satisfactory outcome.

Regards
Resolution desk