FedEx nightmare

My parcel was scheduled for delivery on Wednesday 4 December. After missing this deadline I phoned several times asking when my parcel would be delivered, every time being promised "it will be delivered tomorrow".

Two days later I finally receive a status update that my package is on board a delivery vehicle... in Johannesburg. When I eventually get through to customer service to query this, I get cut off while the agent is trying to contact the driver. I try phoning a few more times but eventually give up (which turns out to be a big mistake)

Imagine my surprise when I receive a status update 16:50 on Friday 6 December informing me someone else signed for my parcel around 11am this morning. When I phone and ask where my package was delivered -- because it wasn't at my address -- I'm told it was delivered somewhere in Rivonia, Johannesburg. Somehow Fedex confused Rivonia with Riversdale, Western Cape? Really?

I'm told they will investigate, but I have very little hope this package will be found and delivered. Someone has received an early Christmas present, while I'm denied mine.

This is by far the worst customer service I've ever experienced.