Fedex - Never again! Worst service ever!

I sent home a box of my used clothes and some gifts from Vietnam. The gifts were for my parents 45th wedding anniversary , it passed; my mom's birthday, it passed; Mother's day, it passed! :-( The package arrived at Fedex on Saturday, 12 Jan 2019. Today is day 95 (excl Saturdays and Sundays) since then. My package has still not been delivered to my home in Cape Town.

It's STILL awaiting Customs Clearance! (their answer) WTH! I've responded with their required info, I've sent numerous follow-up emails, with no or 'i don't know' responses! I've spent a crazy amount of money making international calls from Malaysia (i'm currently travelling here) and 1. the toll free line goes unanswered, 2 the landline, same. Or when someone does answer, its 'er, ah, best you follow up with the person dealing with your shipment, etc'.

This is by far the worst customer experience I've had, ever! Everything I'm reading and have been told about the customer service, the poor client relations from staff and no leadership (team mangers, etc) - it's true! I've experienced it! I will NEVER use this service again! (My shipper in Vietnam used Fedex as the SA leg. Unfortunately, my mates only told me after the fact that I should not use them!)

Now I continue to wait until SOMEONE at Fedex decides to answer the phone or respond to my emails. Or actually just get my package cleared!