FedEx neither delivers nor responds to complaints

My daughter couriered a parcel from London last week. Some days later I received an invoice made out to a company in George, Western Cape, for R35,067.53. I tried to report this immediately, but it was Saturday so I had to use the emergency number and was promised someone would contact me on Monday. Nobody did. I phoned Monday, Tuesday and Wednesday. I was finally sent two letters to sign pledging that I would not claim back the input VAT on the invoice! I signed and sent them through on Wednesday evening. I still do not have a correct invoice. I still do not have my parcel. I have tried to use the FedEx website to lodge a complaint but it sends you round in circles, and does NOT comply with the FedEx Complaints Charter (!!!!!!) It would have been faster to post the parcel from London. The lack of service is shocking, and I am left feeling frustrated and very, very angry. FedEx is not just useless; it is positively dangerous. The invoice attached to my tracking number was for a company that is not even in the same province as the address to which the parcel was sent. If you value your sanity, and you want courier service, stay away from FedEx.