FedEx MUST FALL!!!!!

I ordered something at China and it was shipped through FedEx, my parcel arrived in South on the 16th of August. When I track to see when they can deliver, it says “Pending” because it’s stopped by customs. I’ve made thousands phone calls to customer service and they keep asking me to send through my documents . I’ve been sending emails to Ruth and Zirina, they never bother to respond to my emails, it takes them a week to respond. It’s almost a month now and today I was told to wait for 5 days AGAIN!! I am so frustrated because this is really destroying my business, my clients are getting angry at me and requesting for refunds.

I so ****ed with Fedex, to think of how much I paid for shipping so I can receive my parcel ASAP only for it to arrive and stuck in Jhb!!! Fedex should push customs, I can’t wait for 5 more days. I want my parcel this week. I am never using FedEx after this sh*tty service I experienced.