RD
Reynaert D
1 reviews | Active since Jul 2020
29 Jul 2020, 15:35
Fedex makes Continental Drift look fast!
I've had to ship in a couple shipments recently and I must say I seriously regret clicking on FedEx, I usually use DHL on my orders and frankly will rather pay more for their service. I've sent a couple emails to Zirina Brown, no response, call in and if you lucky someone may answer, but mostly not. I emailed Zirina with my importers code and email address for several waybill numbers, she didn't even bother to respond, now when i called in non of the waybill numbers had those details entered, so email was clearly ignored.
I wonder the if the US office is aware of exactly how bad their South African office is, I am making it my mission to inform them. Looking at the number of bad reviews, its clear Fedex needs to purge their SA office and start again.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
29 Jul 2020, 16:20Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply29 Jul 2020, 16:20
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
RD
Reynaert D's updateReviewer Update
30 Jul 2020, 15:59 UPDATE: Day 11 of parcel arriving at JHB facility:
Still no parcels, both parcels have been at your JHB facility since the 19th of July. Does it honesty take 11 days to send an invoice??
I try calling and I'm lucky if I get through, mostly the phone just rings until I have to go home or die of starvation.
*** - Not Delivered
*** - Not Delivered
Actually please send me the warehouse address so I can come collect, or I can send DHL.
Parcel left China on the 15th, arrived in JHB on the 19th (Great progress). Once it lands in the South African office its radio silence. No-one answers the phone, no email, no call, no sms, no carrier ***eon, no message in bottle, nothing.
Its this lack of communication and inability to speak to anyone that is most frustrating!
Still no parcels, both parcels have been at your JHB facility since the 19th of July. Does it honesty take 11 days to send an invoice??
I try calling and I'm lucky if I get through, mostly the phone just rings until I have to go home or die of starvation.
*** - Not Delivered
*** - Not Delivered
Actually please send me the warehouse address so I can come collect, or I can send DHL.
Parcel left China on the 15th, arrived in JHB on the 19th (Great progress). Once it lands in the South African office its radio silence. No-one answers the phone, no email, no call, no sms, no carrier ***eon, no message in bottle, nothing.
Its this lack of communication and inability to speak to anyone that is most frustrating!
RD
Reynaert D's update30 Jul 2020, 15:59
Reviewer Update
UPDATE: Day 11 of parcel arriving at JHB facility:
Still no parcels, both parcels have been at your JHB facility since the 19th of July. Does it honesty take 11 days to send an invoice??
I try calling and I'm lucky if I get through, mostly the phone just rings until I have to go home or die of starvation.
*** - Not Delivered
*** - Not Delivered
Actually please send me the warehouse address so I can come collect, or I can send DHL.
Parcel left China on the 15th, arrived in JHB on the 19th (Great progress). Once it lands in the South African office its radio silence. No-one answers the phone, no email, no call, no sms, no carrier ***eon, no message in bottle, nothing.
Its this lack of communication and inability to speak to anyone that is most frustrating!
Still no parcels, both parcels have been at your JHB facility since the 19th of July. Does it honesty take 11 days to send an invoice??
I try calling and I'm lucky if I get through, mostly the phone just rings until I have to go home or die of starvation.
*** - Not Delivered
*** - Not Delivered
Actually please send me the warehouse address so I can come collect, or I can send DHL.
Parcel left China on the 15th, arrived in JHB on the 19th (Great progress). Once it lands in the South African office its radio silence. No-one answers the phone, no email, no call, no sms, no carrier ***eon, no message in bottle, nothing.
Its this lack of communication and inability to speak to anyone that is most frustrating!
RD
Reynaert D's updateReviewer Update
05 Aug 2020, 06:56UPDATE: Day 17
I have now received 2 parcels. there is still one outstanding, ***
This parcel has been in JHB since the 19th, again after various complaints and emails, not even a call or email to give a status update or something. No doubt it just needs a payment of taxes and duties, but with Fedex who knows since its radio silence.
PLEASE SEND ME THE AMOUNT TO PAY so I can finally stop having to deal with FedEx, I'm officially FEDup.
I have now received 2 parcels. there is still one outstanding, ***
This parcel has been in JHB since the 19th, again after various complaints and emails, not even a call or email to give a status update or something. No doubt it just needs a payment of taxes and duties, but with Fedex who knows since its radio silence.
PLEASE SEND ME THE AMOUNT TO PAY so I can finally stop having to deal with FedEx, I'm officially FEDup.
RD
Reynaert D's update05 Aug 2020, 06:56
Reviewer Update
UPDATE: Day 17
I have now received 2 parcels. there is still one outstanding, ***
This parcel has been in JHB since the 19th, again after various complaints and emails, not even a call or email to give a status update or something. No doubt it just needs a payment of taxes and duties, but with Fedex who knows since its radio silence.
PLEASE SEND ME THE AMOUNT TO PAY so I can finally stop having to deal with FedEx, I'm officially FEDup.
I have now received 2 parcels. there is still one outstanding, ***
This parcel has been in JHB since the 19th, again after various complaints and emails, not even a call or email to give a status update or something. No doubt it just needs a payment of taxes and duties, but with Fedex who knows since its radio silence.
PLEASE SEND ME THE AMOUNT TO PAY so I can finally stop having to deal with FedEx, I'm officially FEDup.