NM
Neo M
1 reviews | Active since Aug 2021
16 Dec 2021, 10:23
FedEx lost my goods
My parcel which was shipped on the 10th of December had an ETA of the 15th. When I called on the 15th I was told it was in fact in South African and I was asked for importers codes and the like the on the 16th I was the told my goods hadn't even left India, where they were shipped from.
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
16 Dec 2021, 12:17Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
Fedex Express's reply16 Dec 2021, 12:17
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
NM
Neo M's updateReviewer Update
16 Dec 2021, 17:24There has been no contact from your team Brenda, very disappointing.
NM
Neo M's update16 Dec 2021, 17:24
Reviewer Update
There has been no contact from your team Brenda, very disappointing.
Fedex Express's replyOfficial
17 Dec 2021, 23:13I apologise for the communication breakdown. I understand that Brenda did make contact today
Best regards,
Fedex Express's reply17 Dec 2021, 23:13
Official
I apologise for the communication breakdown. I understand that Brenda did make contact today
Best regards,