EV
Elize V
1 reviews | Active since Apr 2014
14 Jan 2020, 13:59
Fedex just ignore all email communications, phone keeps on cutting off before I reach anyone at their helpline.
This is about parcel ***.
Customs have been holding my parcel now for a full month. A week ago I told Shannen McPherson I will pay the fee as I can not deliver any more documents than I already have which included a stamped bank statement. Now Shannen AND Wilma Nienaber has already ignored THREE emails I have sent to both of them. Just NO communication and every day customs is just holding the parcel longer because neither Shannen nor Wilma is replying to anything.
Fedex I see you have already terrible ratings. Are you never gonna improve your service?
Greetings Elize
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Fedex Express's replyOfficial
14 Jan 2020, 14:04 Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around the issue. A member of our management team will make contact with your directly to resolve this as soon as possible. I trust this is in order
Regards
Melanie Goolam
Regards
Melanie Goolam
Fedex Express's reply14 Jan 2020, 14:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around the issue. A member of our management team will make contact with your directly to resolve this as soon as possible. I trust this is in order
Regards
Melanie Goolam
Regards
Melanie Goolam