FEDEX its time to improve your customer service and dellivery promises

What a truly frustrating experience dealing with this courier company! :(

I have supp**** my email address on 4 occasions to Fedex - verbally to an employee who phoned me many weeks back, again via a phone call to another employee after I called Fedex a week after they originally contacted me. A 3rd time via their online "chat function" on their website (and wherein the respondent from their side confirmed they had my email details). Finally I supp**** it a 4th time this morning via a written message (through the website) after I had tried in vain to contact Fedex via the telephone and chat function which both seem to no longer be working.

Imagine my surprise when I received an sms today informing me that my shipment was “pending delivery and that Fedex requires my email to send an invoice”

I see on their tracking facility that my parcel is now being held at their depot because they have been "unable to receive payment" because it is an imported item that requires I pay customs. YET, I provided my full contact details 4 times already and now a 5th time as a means to receive my invoice for payment of customs...

In addition, the sms they sent me today requesting I send my email details is full of errors and I am not even sure the email address that I had to respond to is accurate.

Utterly disgraceful way of doing business FEDEX! I will avoid your company like Covid-19 in the future unless there is a rapid improvement in your service.

I just hope I actually get my shipment at some point despite the original reason for me ordering it having already come and gone thanks to the incompetence of this courier company

I will also be contacting the international FEDEX offices to inform them of how their South African branch is damaging their brand and customer base here.