rD
rashad D
1 reviews | Active since Nov 2016
12 Aug 2025, 11:02
Fedex is now making me FEDUP!!!
I have only used fedex in the past and the service has gone totally pathetic really they have become ********** , my parcel is stuck at customs because they apparently used the wrong import code for a refurbished mobile device. NOW ITS BEEN OVER 10 DAYS AND ALL THEY SAY IS CUSTOMS HAS A BACKLOG???? No feedback just that they waiting on customs im sure they can push customs
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
12 Aug 2025, 11:42Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply12 Aug 2025, 11:42
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
rD
rashad D's updateReviewer Update
19 Aug 2025, 07:37THANKS MARTHA AND TEAM IT SEEMS THAT SARS WAS THE CAUSE OF ALL THE DELAYS BUT THANKS TO FEDEX EXPRESS AND TEAM ! I CHANGE MY REVIEW TO 5 STARS
rD
rashad D's update19 Aug 2025, 07:37
Reviewer Update
THANKS MARTHA AND TEAM IT SEEMS THAT SARS WAS THE CAUSE OF ALL THE DELAYS BUT THANKS TO FEDEX EXPRESS AND TEAM ! I CHANGE MY REVIEW TO 5 STARS
Fedex Express's replyOfficial
19 Aug 2025, 08:20Dear Rashad,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply19 Aug 2025, 08:20
Official
Dear Rashad,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk