Fedex is not going to make it if this is the service we getting.

Since Fedex down sized the company and let all the Good Employees go. I have been struggling to get invoice since November and i keep on getting emails that I owe money. I have asked and asked and asked for invoice but with no luck. I need to send a parcel back to my supplier for repairs goods and the driver refuse taking the parcel because i can not give him an exporters code. My supplier booked this parcel on their account. After I told him to take the parcel and let the office phone me he refused. Very Frustrating. Fedex is not going to make it if this is the service we getting.